- Free shipping in Local USA and we also ship to all over the world with fix fee accordingly.
- Signature is required for all the solid gold jewelries.
- Phone number is needed when shipping abroad.
- All our items are made to order.
Delivery Time= Processing Time + Shipping Time
· Normal Order : 14-21 days to process and more 5-7 business days for arrival.
· Rush Order : 7-14 days to process and 2-4 business days for arrival.
Rush Order:
Rush order is only applicable to solid GOLD jewelry, the process time is 7-14 days. The total delivery time is 2-3 weeks. Rush Orders are NON REFUNDABLE.
International Customs and import taxes:
NOTE: Please be aware that free shipping is only available for orders shipping to the USA ; orders shipping to other countries are subject to the customs and taxes of those countries, which will be paid directly by the customer. At this time, we do not offer free shipping that is exempt from customs or taxes for orders shipping to countries other than the USA.
Shipping FAQ:
1. Will you update me with tracking number and is there insurance?
All orders are shipping with full insurance and tracking number. Once the order is shipped, we will update you with tracking number for the package.
2. How will my order be shipped?
All SHAIN JEWELRY US orders are shipped via USPS, and FedEx or DHL for other countries.
Once the order is shipped, we will update you with tracking number and you can track your order online.
3. After shipping, do you have any warranty?
We offer 14 Days No-hassle Return, a Lifetime Warranty and 1 year FREE tiny stone sending service if there is a manufacturing defect.