after sale (remake a new ring set for Jessica)

after sale

- Free shipping in Local USA and we also ship to all over the world with fix fee accordingly.
- Signature is required for all the solid gold jewelries.
- Phone number is needed when shipping abroad.
- All our items are made to order.

Delivery Time= Processing Time + Shipping Time

· Normal Order : 14-21 days to process and more 5-7 business days for arrival.

· Rush Order : 7-14 days to process and 2-4 business days for arrival.

Rush Order:

Rush order is only applicable to solid GOLD jewelry, the process time is 7-14 days. The total delivery time is 2-3 weeks. Rush Orders are NON REFUNDABLE.

International Customs and import taxes: 

NOTE: Please be aware that free shipping is only available for orders shipping to the USA ; orders shipping to other countries are subject to the customs and taxes of those countries, which will be paid directly by the customer. At this time, we do not offer free shipping that is exempt from customs or taxes for orders shipping to countries other than the USA.

Shipping FAQ:

1. Will you update me with tracking number and is there insurance?

All orders are shipping with full insurance and tracking number. Once the order is shipped, we will update you with tracking number for the package.

2. How will my order be shipped?

All SHAIN JEWELRY US orders are shipped via USPS, and FedEx or DHL for other countries.  

Once the order is shipped, we will update you with tracking number and you can track your order online.

3. After shipping, do you have any warranty?

We offer 14 Days No-hassle Return, a Lifetime Warranty and 1 year FREE tiny stone sending service if there is a manufacturing defect.

About Metal:
Please don't worry, Our solid gold pieces are made to last long. They won't oxidize, won't tarnish or discolor,

About the Gemstone:
Keeping this gemstones gleaming for years to come is easy, there are a few things you can do:

You should always keep your gemstone jewelry away from harsh cleaning solutions and chemicals, heat sources, moisture, and abrasive cleaning methods. Sulfur, strong chemicals, chlorine, sweat/perspiration, and harsh sunlight can increase the likelihood that a gemstone jewelry piece will tarnish. It's best to keep your jewelry away from these things as much as possible. This means that you should attempt to do the following:

-Don't wear your gemstone ring in the pool, hot tub, or sauna.

-Remove your gemstone ring before exercising or playing sports.

-Remove jewelry before working with chemicals (such as when doing household chores or yard work) or cooking with foods that contain sulfur, such as eggs and mayonnaise.

Don't Forget The Jeweler:Do you have a jewelry piece that you want restored or cleaned, but are afraid of damaging it at home? Visit your local jeweler. They can make recommendations or clean the piece for you with special tools.

-Conclusion:
Keeping this gemstones gleaming is easy! Wash your jewelry with warm soapy water and a soft-bristled brush, like a toothbrush. Pat dry using a soft microfiber cloth and store your jewelry in a safe, dry place when it’s not being worn.

14 Days No-hassle Return: You have 14 days to request a return after receiving your item. Please contact us at shainjewelry@gmail.com with your order number first.

·  Contact us within: 7 days of delivery

·  Ship items back within: 14 days of delivery

·  Request a cancellation within: 24 hours of purchase